88phl Privacy Policy

01 Introduction

88phl ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the 88phl online gaming platform. We understand that your personal information is important to you, and we take our responsibility as a data controller seriously.

This Privacy Policy describes the types of personal data we collect from players and visitors, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you under Philippine law. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

If you have any questions about how 88phl handles your personal data, please refer to Section 15 of this Policy for contact details.

02 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 88phl acts as the personal information controller in respect of the personal data it collects from users of the platform.

As a personal information controller, 88phl determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data privacy regulations.

03 Data We Collect

Depending on how you interact with the 88phl platform, we may collect the following categories of personal data:

3.1 Identity & Contact Information

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile number
• Residential address (city, province, postal code)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)

3.2 Financial Information

• GCash or PayMaya account details (mobile number linked to the account)
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history, including deposits, withdrawals, and wager records
• Source of funds documentation (where required for KYC compliance)

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs
• Game history and betting activity

3.4 Communications Data

• Records of correspondence with our customer support team
• Feedback, survey responses, and promotional opt-in preferences
• Live chat transcripts

04 How We Collect Your Data

88phl collects personal data through the following means:

• Registration: Information you provide when creating your 88phl account, including name, date of birth, email, and contact details.
• Identity Verification (KYC): Documents and information you submit to satisfy our Know Your Customer obligations, including government-issued IDs and proof of address.
• Transactions: Data generated when you make deposits, place wagers, or request withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank.
• Platform Use: Technical data collected automatically as you browse and interact with the 88phl website or mobile application, including via cookies and similar tracking technologies.
• Customer Support: Information you provide when you contact our support team via live chat, email, or other channels.
• Promotions: Data collected when you participate in competitions, surveys, or promotional campaigns run by 88phl.

05 How We Use Your Data

88phl processes your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your 88phl player account.
Identity Verification	Verifying your age (21+) and identity in compliance with KYC and AML regulations.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
Regulatory Compliance	Meeting obligations under Philippine gaming regulations, AML laws, and the Data Privacy Act.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, cheating, and money laundering.
Customer Support	Responding to your inquiries, resolving disputes, and improving our support services.
Responsible Gaming	Monitoring gaming activity to identify problem gambling patterns and apply protective measures.
Marketing	Sending promotional offers and updates where you have given consent (opt-out available at any time).
Platform Improvement	Analysing usage data to improve the 88phl platform, games, and user experience.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, 88phl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Sharing Your Personal Data

88phl does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment providers: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your financial transactions.
• Game providers: Licensed third-party game studios whose games are available on the 88phl platform, to the extent necessary for game operation and dispute resolution.
• Identity verification services: Third-party KYC and AML compliance providers engaged to assist with identity verification and fraud detection.
• Regulatory authorities: Philippine government agencies, including PAGCOR and the National Privacy Commission, where disclosure is required by law or regulatory order.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical service providers who process data on our behalf under strict data processing agreements.
• Legal and professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal proceedings or compliance purposes.

All third parties with whom 88phl shares personal data are required to handle such data in accordance with applicable Philippine data privacy laws and our contractual requirements.

08 Cookies & Tracking Technologies

The 88phl website and mobile application use cookies and similar tracking technologies to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised where possible.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only activated with your consent and can be disabled at any time through your browser settings or our cookie preference centre.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 88phl platform.

09 Data Retention

88phl retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Data Category	Retention Period
Account and identity data	Duration of account plus 5 years after closure
Transaction and financial records	10 years (AML regulatory requirement)
Game history and betting records	5 years from date of transaction
Customer support communications	3 years from last interaction
Marketing consent records	Until consent is withdrawn, plus 1 year
Technical and access logs	12 months on a rolling basis

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Data Security

88phl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and government ID details;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Multi-factor authentication for administrative access to systems containing personal data;
• Staff training on data privacy obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 88phl will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

11 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 88phl:

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

If you believe that 88phl has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12 Children & Minors

The 88phl platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 88phl platform, please contact our support team immediately so that we can investigate and take appropriate action.

13 Cross-Border Data Transfers

In the course of operating the 88phl platform, your personal data may be transferred to and processed in countries other than the Philippines, for example where our game providers or technology infrastructure partners are based. Where such transfers occur, 88phl ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require recipients to apply data protection standards equivalent to those required under Philippine law.

By using the 88phl platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions as described in this section, subject always to the protections described herein.

14 Updates to This Privacy Policy

88phl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the 88phl platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88phl handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy.

For general support inquiries unrelated to data privacy, please contact our customer support team at [email protected]. For information on responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.